iPhone X (pronounced 10) was possibly the most anticipated phone of 2017. This was rightly so seeing that it was the phone that Apple was releasing to commemorate the 10th anniversary of the very first iPhone. One of the contributing factors to the iPhone X’s rise in fame is Face ID, Apple’s new biometric authentication system and the substitute to Touch ID. Many people were (and probably still are) skeptical of this new feature and the privacy and security issues that it could impose.
However, Apple still firmly stands behind its statement that Face ID is years ahead of any similar technology that we have seen so far. And yet it has come to light that many users have been complaining that Face ID was failing to reach the high expectations that Apple had set during the fall Keynote Event. Many bugs have prevented this new security system from functioning properly and now rumors are flying that Apple has sent out documents to its Authorized Service Providers with instructions to fix such faulty devices and replace the units if deemed necessary. The bugs seemed to have come with the iOS 11.3 or later updates.
According to the alleged leaked documents, the latest problems with Face ID can be solved by fixing the rear camera. Apparently, the TrueDepth camera in the front and the telephoto lens at the back are connected. Now, unfortunately, Bangladesh does not have any official Apple Authorized Service Providers which means that any “fixing” that you do, it will have to be at your own risk. Although, before going to such extreme lengths, there are a few things that you can do to try to fix the problem by yourself. Firstly, you could try turning off and then on Face ID on your iPhone X. If that fails to work, reset Face ID altogether. Additionally, you could also try resetting all settings or just updating your iPhone X to the latest iOS version.
And if your Face ID still does not work, chances are you have a faulty device, in which case you will have to trust the local phone experts or just make do with password protection.
Author: Muntaqa Bari